Begin by making contact with us- either in person, via email or more usually- on the telephone.

Our telephone number is answered 24 hours a day.

We will then be able to discuss the initial steps with you and arrange to meet with you. It is usually better for you to come to us as we have all the information and paperwork etc to hand and we will not be disturbed by neighbours calling in and the phone constantly ringing as we would be at home.

We aim to make it as easy for you as possible at this time. We will offer you advice on registration, and even make the appointment for you, if you wish.

You do not need to have registered the death to begin making the arrangements although there is a “green” form we need from the registrars so if you register first you will have all the paperwork we need.

To arrange the funeral we do need to complete some paperwork. First and foremost though, we like to begin the arrangement with a “blank page”. We like to get to know you, and your deceased loved one and we think a funeral needs to be a reflection of their life.

We will then talk through together the specifics of the funeral. Our aim is to help you find your own personal way to say goodbye. You may have quite a clear cut idea of how you wish the funeral to be, but if not; we will present all the options available to you so that you may be aware of all your choices which will enable you to make the right decision for you and your family. Please see “things we need to ask” on our downloads page for an outline of the things we will need to know.

Generally we will be able to arrange the day and time of the funeral while you are with us so as soon as you leave you can start letting friends and family know.

From here on, we are able to take all the burden from your shoulders as we take care of all the administration and the practical elements of the funeral so that you may concentrate on taking care of yourself and being with those who are supporting you.

Once the arrangements are made we provide you with a written estimate. The Estimate is your written copy of the arrangements and how much our services are likely to cost once the funeral is over. This is for your security and peace of mind. Included in this will be an estimate of third party costs (known as “disbursements”) which are standard charges incurred by every Funeral Director. Within a few days you will receive a conformation letter outlining all of the arrangements we have discussed.

Once you have left us after the first visit, our priority is then to bring your loved one into our care as soon as all the legal paperwork is complete. Unfortunately this can take up to 5 working days and isn’t under our control. We always push to get this completed for our families asap.

We stay in touch over the next few days and continue to build upon the foundations laid in our initial meeting until we have finalised all the details and have created the send off your loved one would have wanted.